Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Are your products 100% authentic?
Yes, we guarantee that every product sold on our site is 100% authentic and sourced directly from the official manufacturers or authorized distributors.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their beauty essentials sooner.
What is your return policy for opened skincare?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the time of checkout.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.